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Support

Setup

Article 1: Set up your Off Switch card on iPhone

What you’ll need

  • An iPhone on iOS 17 or later

  • The Off Switch app from the App Store

  • Your Off Switch card

 

Give permission once

  1. Open the app and follow the prompts to allow Screen Time permission.

  2. This lets your phone pause the apps you choose when you tap the card.

  3. You can change or remove permission later in Settings.

 

Create your first Off moment

  1. Choose a moment (work, study, evenings).

  2. Pick which apps to pause or which to keep on.

  3. Save your list.

 

Place the card

  1. Put it where the habit lives: desk, bedside, or kitchen.

  2. The spot becomes the cue.

  3. Keep it away from metal so the tap reads cleanly.

 

Tap to use

  1. Hold the top edge of your iPhone close to the card to switch Off.

  2. Tap again to switch On.

  3. You’ll see confirmation in the app.

Troubleshooting

Article 1: The tap didn’t do anything

Quick checks

  1. Move the phone’s top edge slowly over the card.

  2. Make sure the card isn’t on metal and lies flat.

  3. Open the app once, then try tapping again.

 

If apps aren’t pausing

  1. Open the app and confirm permission is enabled.

  2. Check that the apps you want quiet are on your list.

  3. Tap the card again to apply the current setup.

 

Still inconsistent?

  1. Restart your iPhone, open the app once, and try again.

  2. Re-place the card somewhere away from metal or magnets.

  3. Test with a second spot (desk vs bedside) to rule out interference.

Orders & returns

Article 1: Delivery, returns, and exchanges

Delivery

  • We ship to the regions shown at checkout.

  • Dispatch timings and delivery estimates appear before you pay.

  • You’ll receive a confirmation email and any tracking details.

 

Returns

  • A clear returns window and condition guidelines are linked in the shop.

  • Start a return from your order confirmation or the shop’s returns link.

  • Refunds are processed after the item is received and checked.

 

Exchanges

  • If you prefer an exchange, contact support with your order number.

  • We’ll confirm stock and next steps.

  • Keep original packaging if possible.

Privacy & data

Article 1: Your privacy with The Off Switch

Core stance

  • No account is required for core features.

  • The Off/On tap works offline once set up.

  • We don’t track your usage for core features.

 

Where your choices live

  • Your quiet/allow lists are saved on your device.

  • You can edit or reset them at any time in the app.

  • Deleting the app removes local data.

 

Contact us

  • If you have questions, email support, and we’ll reply on the soonest business day.

  • You can also read the full privacy policy here.

  • We keep the policy short and clear for accessibility.

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